Shipping Policy

Last updated: September 2026

Thank you for choosing us! We are passionate about offering you the most beautiful and high-quality gold earrings. We want to make sure your purchase reaches your hands safely and efficiently. Below, we detail our shipping policy.

1. Processing Times

All orders for gold earrings are processed within 1 to 3 business days (excluding weekends and holidays) from the confirmation of payment.

• Custom or Made-to-Order Pieces: If your piece requires special goldsmith work, the processing time will be clearly indicated in the product description (usually between 5 and 7 business days).

2. Shipping Rates and Delivery Times

We offer different shipping options to suit your needs. Costs and estimated times are calculated at checkout.

• Standard Domestic Shipping:

  • Estimated time: 3 to 7 business days.

  • Cost: Calculated based on your location (Free shipping on orders over a certain amount, check our main banner!).

• Express Shipping:

  • Estimated time: 1 to 3 business days.

  • Cost: Calculated at checkout.

Note: Transit times are estimated and begin from the moment the carrier receives the package.

3. Security and Shipping Insurance

Because we sell fine gold jewelry, all our shipments are insured for the full value of the purchase and require a signature upon delivery. This ensures that your package arrives safely directly to you or an authorized person at your address.

4. International Shipping

We currently ship to [indicate countries or regions, e.g., nationwide / United States / international].

• International shipping times vary between 7 and 14 business days.

• Duties and Taxes: Buyers are responsible for any import taxes, tariffs, or custom fees that may apply in the destination country. We are not responsible for customs delays.

5. Order Tracking

Once your order is shipped, we will send you an email with your tracking number and a tracking link so you can monitor the journey of your gold earrings in real-time.

6. Incorrect Delivery Address

It is the customer's responsibility to provide a complete and correct shipping address at the time of purchase. If a package is returned due to an incorrect or incomplete address provided by the customer, the reshipping costs will be borne by the buyer.

7. Damaged or Lost Packages

If your package arrives with visible damage to the packaging that may have affected the jewelry, please take photographs of the package before opening it and contact us within 48 hours of delivery at [your support email] to manage the claim with the shipping insurance.

Do you have any questions about your shipment? Write to us at [your support email] or through our social media channels, and we will be happy to help you.